REPORT
Report an adverse event or product complaint
As with any medicine, side effects can occur. If you have experienced a problem with one of our medicines, we need to investigate. The information below sets out the steps to follow, so that we can help you and the right authorities are notified.
IF IT IS URGENT
Do not wait for us. Call one of these.
Healthline, if it is serious or you are worried
0800 611 116
In an emergency
111
ON THIS PAGE
If you are a patient
If you are a healthcare professional
Tell us
If you are a patient
If the problem you are experiencing is serious or urgent, contact Healthline on 0800 611 116, or in an emergency call 111.
Tell your prescriber or your pharmacist first. You can also report it yourself to the Centre for Adverse Reactions Monitoring, which is independent of us and of your prescriber.
And you can tell us, using the form below. Telling us does not replace telling your prescriber.
If you are a healthcare professional
Suspected adverse reactions should be reported to the Centre for Adverse Reactions Monitoring in the usual way.
Please also report it to us using the form below so we can investigate the batch. Include the batch number if you have it.
And you can tell us, using the form below. Telling us does not replace telling your prescriber.
For a suspected quality defect, stop dispensing from that batch, retain the stock, and contact us before returning anything.
Tell us
Fields marked * are required.
We will acknowledge every report within one working day. As set out in our Privacy Policy, the information you submit here is held securely and used to carry out our own investigation. We are required to report certain events to Medsafe. We do not use it for marketing.