What you can expect from us
A human contact, not a form.
Our customer support team handles pharmacy supply and order queries. A direct number, a direct email, and a real person on the other end during business hours.
Straight answers about supply.
If something is short, we will tell you, and let you know when to expect it.
Someone who understands your obligations.
Controlled drug record keeping, storage, returns and destruction are your responsibility, and we are here to support you when you need us.
Ordering, documentation and handling
Ordering and supply
Helius medicines are supplied to pharmacies through licensed wholesalers, CDC Pharmaceuticals and Pro Pharma.
The current product list, pack details and ordering pathway are available to pharmacists and prescribers in our healthcare professional portal here.
If you need to order today and you are not registered yet, call 0800 66 11 44 and we will sort it out while your registration is processed.
Documentation and handling
Available to you:
Certificate of Analysis
Batch number, manufacture date and expiry
Storage and handling requirements
Product monograph and consumer medicine information
On your side, the record keeping and storage requirements that apply to controlled drugs apply to medicinal cannabis too.
For returns, recalls or a suspected quality problem, call us first on 0800 66 11 44
Supporting your patients at the counter
Most of the difficult questions at a pharmacy counter are not about the medicine. They are about what to expect, what to watch for, and what to do if something feels wrong.
The portal holds patient discussion guides, counselling points and printable information you can hand over. If a patient asks you something you would rather check, call our support team and we will get you an answer.
The healthcare professional portal
The Helius HCP portal is a password protected resource library for New Zealand healthcare professionals. New Zealand law does not permit us to publish product information where the public can read it, so this is where you will find it once you request access.
CONVERSION POINT
What you will find in the portal
Safety, precautions and interactions.
What to check before you prescribe or dispense.
Patient discussion guides.
Printable, plain English, able to be shared with your patients.
Product monographs and consumer medicine information.
Full details for everything we make.
Treatment and dosing guidance.
Including titration and what to do when it is not working.
Ordering and supply information.
Current pathway, pack details and how to order.
Education.
Recorded sessions, written modules and a reference library.
A forum.
Where New Zealand prescribers and pharmacists compare notes with each other.
Visit requests.
Request an education visit from our team.
Our support team are here to help
For all queries, our team are available to support you during business hours, Monday to Friday, 9am to 5pm.